Frequently Asked Questions
Check out our frequently asked questions and who knows, your question might be among them! If you have any other questions, please contact our customer service.
What should I do if my cat refuses to use the new Petree litter box?
It can take some time for cats to get used to a new litter box. We recommend placing the old and new bin next to each other for a while. It can also help to sprinkle some of the old cat litter into the Petree Cube to encourage your cat to use the new litter box.
Is my cat in danger if it enters the Petree Cube during the cleaning process?
No problem! The Petree Cube is equipped with safety sensors that immediately pause the cleaning process as soon as your cat enters the box. This makes it completely safe for your cat.
Can the Petree Cube handle more than one cat?
Yes, the Petree Cube is designed to handle multiple cats. However, take into account more frequent cleaning of the waste tray when used by multiple cats.
Does the Petree Cube work with any type of cat litter?
The Petree Cube is compatible with all types of clumping cat litter, including bentonite, tofu, mixed & ore sand.